bone shoppe policies
shipping methods:
Currently, all items on our website ONLY ship within the United States of America EXCEPT our Museum Quality Replica Human Skulls and Budget Skeletons/Skulls/Bones which CAN BE SHIPPED INTERNATIONALLY. If you are not located within the USA and would like to order one of those items, please contact us with the items you are interested in along with your shipping address and we will send you a Paypal Invoice for the order total with your actual shipping charge.
All of our items are delivered via either USPS (United States Postal Service), UPS (United Parcel Service) or FEDEX (Federal Express). All of our shipments include delivery confirmation and/or tracking information. We typically ship within one to two business days for in-stock items, however some goods are hand-made at the time of your order being placed and will take longer before we can ship. Those items will clearly state the approx. wait time in the category or item description.
ALL SHIPPING TIMES ARE FROM WHEN THE ITEMS LEAVES OUR WAREHOUSES AND DO NOT INCLUDE THE WAIT TIME FOR HAND-MADE ITEMS. If an item is out of stock , we will ship it when it becomes available. However, if an item is back-ordered for more than five (5) business days, we will contact you to offer the extended wait or receive a full refund on the item. Due to the fact that these skulls are each hand made at the time of order from our manufacturer,
PLEASE NOTE: due to various factors and quality control it could take 2- 4 weeks before shipment after date of purchase, however we will always strive for much sooner. Please be patient with us, we believe our products are worth the wait.
All of our items are delivered via either USPS (United States Postal Service), UPS (United Parcel Service) or FEDEX (Federal Express). All of our shipments include delivery confirmation and/or tracking information. We typically ship within one to two business days for in-stock items, however some goods are hand-made at the time of your order being placed and will take longer before we can ship. Those items will clearly state the approx. wait time in the category or item description.
ALL SHIPPING TIMES ARE FROM WHEN THE ITEMS LEAVES OUR WAREHOUSES AND DO NOT INCLUDE THE WAIT TIME FOR HAND-MADE ITEMS. If an item is out of stock , we will ship it when it becomes available. However, if an item is back-ordered for more than five (5) business days, we will contact you to offer the extended wait or receive a full refund on the item. Due to the fact that these skulls are each hand made at the time of order from our manufacturer,
PLEASE NOTE: due to various factors and quality control it could take 2- 4 weeks before shipment after date of purchase, however we will always strive for much sooner. Please be patient with us, we believe our products are worth the wait.
shipping fees:
All orders ship via standard ground delivery and totals are based on a percentage of your final value. For rush delivery or large bulk orders, please contact us first to get a shipping quote.
PLEASE NOTE:
Since our customer base locations vary greatly, we must charge shipping based on a percentage of your total order - however should your actual shipping charge (with new packing materials) be less than our charge, we will refund the difference to you. We are not looking to "make a quick buck", rather we want you to fully enjoy your shopping experience with us. You can always trust that you will not pay any more for shipping than necessary.
PLEASE NOTE:
Since our customer base locations vary greatly, we must charge shipping based on a percentage of your total order - however should your actual shipping charge (with new packing materials) be less than our charge, we will refund the difference to you. We are not looking to "make a quick buck", rather we want you to fully enjoy your shopping experience with us. You can always trust that you will not pay any more for shipping than necessary.
payments:
We accept all major credit cards and payments through Paypal™ Should you want to pay by check or money order, please contact us and we will gladly give you instructions on how to do so. Please note that personal checks will be held for 10 business days to clear before your order will ship.
Returns:
Certain items are sold "as is" and we do not accept returns on, such as fourth quality budget bones and One Of A Kind Items. If we do not accept returns on a specific item, it will state so in the item description. Otherwise we only accept returns of items that are in their original, un-opened condition and will issue a refund for the item, minus a 20% restocking fee. Should you need to return an item, please contact us first for a return invoice approval. If you receive an item that has been damaged in transit we will gladly give you all of the necessary information for filing an insurance claim with the carrier. We do not accept returns of items that were damaged in transit.
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Please take note that:
Your credit card statement will show a purchase through "PAYPAL*BONE SHOPPE".
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